788wim Privacy Policy

01 Introduction

This Privacy Policy ("Policy") is published by 788wim ("the Company", "we", "our", "us") and applies to all personal data collected from individuals ("Members", "you", "your") who access, register with, or use any product or service offered through the 788wim platform at https://788wim.com and any associated mobile applications or platforms.

788wim is committed to protecting the privacy and security of all Members and website visitors. This Policy sets out in clear, plain language what personal data we collect, why we collect it, how we use it, with whom we may share it, and what rights you have regarding your own data. We encourage you to read this Policy in full before creating a 788wim account or making use of any of our services.

This Policy should be read alongside the 788wim Terms & Conditions, which govern your use of the platform as a whole. By registering with 788wim or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood its contents.

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02 Data We Collect

788wim collects personal data in three principal ways: information you provide to us directly, information generated automatically through your use of the platform, and information received from third parties such as payment processors and identity verification services. The categories of data we collect are set out in the table below.

Category	Examples	Source
Identity Data	Full name, date of birth, CNIC number, gender	Provided by you at registration or KYC verification
Contact Data	Pakistani mobile number, email address, residential address	Provided by you at registration
Financial Data	JazzCash / EasyPaisa wallet ID, bank account name, transaction history	Provided by you or generated by your activity
Technical Data	IP address, device type, browser, operating system, session duration	Collected automatically via server logs and cookies
Usage Data	Games played, bets placed, betting markets accessed, bonus activity	Generated automatically by your platform activity
Communications Data	Live chat transcripts, support emails, complaint records	Generated when you contact 788wim support
Verification Data	CNIC scan, selfie or proof-of-address document	Provided by you during KYC checks

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes. We do not knowingly collect personal data from individuals under the age of 21.

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03 How We Use Your Data

788wim uses the personal data we collect for the following purposes:

• Account Registration & Management: To create and maintain your 788wim member account, verify your identity, and manage your account settings and preferences.
• Transaction Processing: To process deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit card; to reconcile your account balance; and to resolve payment disputes.
• Regulatory Compliance & AML: To fulfil our obligations under applicable anti-money-laundering (AML) and know-your-customer (KYC) regulations, including verifying your identity and monitoring your transactions for suspicious activity.
• Platform Personalisation: To tailor your 788wim experience, including presenting relevant game recommendations, cricket betting markets, and promotional offers based on your activity and preferences.
• Customer Support: To respond to your queries, complaints, and support requests via live chat and email in a timely and effective manner.
• Responsible Gaming: To monitor your gambling patterns and, where appropriate, reach out regarding responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion options.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct on the platform.
• Marketing & Promotions: To send you promotional communications about 788wim offers, bonuses, and new features where you have consented to receive such communications. You may withdraw your consent at any time.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and security of the 788wim platform.
• Legal & Dispute Resolution: To exercise or defend legal claims, respond to regulatory enquiries, and comply with court orders or other binding legal obligations.

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04 Legal Basis for Processing

788wim processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual Necessity: Processing that is required to perform the contract between you and 788wim — principally, operating your account and processing your transactions.
• Legal Obligation: Processing that is required to comply with applicable laws and regulations, including AML/KYC obligations, gaming licence conditions, and tax reporting requirements.
• Legitimate Interests: Processing carried out for 788wim's legitimate business interests, including fraud prevention, platform security, and internal analytics, where those interests are not overridden by your own privacy rights.
• Consent: Processing based on your explicit, freely given, and informed consent — principally for marketing communications. You may withdraw this consent at any time by contacting 788wim support or updating your communication preferences within your account settings.

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05 Data Sharing & Disclosure

788wim does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your personal data with the following categories of recipients for the specific purposes described:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment processors receive the minimum personal and financial data necessary to process your transactions.
• Identity Verification Providers: Third-party KYC services may receive your identity documents and personal data to verify your identity on behalf of 788wim in compliance with our regulatory obligations.
• Technology & Hosting Partners: Cloud infrastructure and hosting providers that store and process platform data on our behalf, subject to strict data processing agreements and equivalent security standards.
• Fraud Prevention & Security Services: Third-party fraud detection and cybersecurity providers that assist 788wim in identifying and preventing fraudulent activity and account compromise.
• Regulatory & Law Enforcement Authorities: Relevant government bodies, regulatory agencies, law enforcement, or courts where we are legally required or permitted to do so — for example, in connection with an AML investigation or a court order.
• Professional Advisors: Lawyers, auditors, and accountants where necessary for the conduct of 788wim's business operations, subject to professional confidentiality obligations.

All third parties with whom 788wim shares personal data are required to process that data only for the specified purpose and in accordance with applicable data protection law. We do not permit our third-party service providers to use your personal data for their own independent marketing purposes.

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06 Cookies & Tracking Technologies

The 788wim platform uses cookies and similar tracking technologies to operate core platform functionality, measure performance, and improve user experience. The categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, login authentication, and security. These cookies cannot be disabled.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how Members navigate and use the 788wim platform, enabling us to identify and address performance issues.
• Functional Cookies: Used to remember your preferences, such as your language settings and preferred payment method, to provide a more personalised experience on subsequent visits.
• Marketing Cookies: Used, with your consent, to display relevant promotional content related to 788wim products and features. These cookies do not track your activity across third-party websites.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 788wim platform. A full cookie notice is available within the platform's account settings area.

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07 Data Retention

788wim retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and our gaming licence obligations. The general retention periods we apply are as follows:

• Account Data: Retained for the duration of your active membership plus a minimum of five years following account closure, in line with standard AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five years from the date of the transaction, in compliance with financial record-keeping obligations.
• KYC & Verification Documents: Retained for a minimum of five years following the completion of the verification process, or for the duration of any ongoing regulatory investigation, whichever is longer.
• Support & Communications Data: Retained for a period of three years from the date of the last communication, unless the communication relates to an unresolved dispute or legal matter.
• Marketing Data: Retained until you withdraw your consent or for a maximum of two years from your last active engagement with our marketing communications, whichever occurs first.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

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08 Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights in respect of the personal data that 788wim holds about you:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request the deletion of your personal data where there is no longer a lawful basis for us to retain it. Please note that this right is subject to our legal and regulatory retention obligations.
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example whilst a rectification request is being assessed.
• Right to Data Portability: You may request a copy of the personal data you have provided to us in a commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we are relying on legitimate interests as the legal basis for that processing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact 788wim's data team at [email protected]. We will respond to all valid requests within 30 calendar days. We may need to verify your identity before processing a data rights request.

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09 Children & Minors

The 788wim platform is strictly intended for use by individuals aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register with 788wim or attempt to use any of our services.

If 788wim becomes aware that personal data has been collected from a person under the age of 21, that individual's account will be closed immediately and all associated personal data will be deleted from our systems, subject to any legal obligations to retain certain records.

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10 Data Security

788wim implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including financial information and identity documents.
• Multi-factor authentication requirements for 788wim staff who access systems holding Member data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls that limit employee access to personal data on a strict need-to-know basis.
• Comprehensive security incident response procedures with defined escalation paths and notification timelines.

Whilst 788wim takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own 788wim account credentials. If you suspect your account has been compromised, please contact our support team immediately.

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11 International Data Transfers

788wim operates under an international gaming licence and may use cloud hosting infrastructure and third-party service providers located outside Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries outside your country of residence.

Where such international transfers occur, 788wim ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections afforded within Pakistan. These safeguards may include standard contractual clauses, data processing agreements incorporating equivalent protections, or reliance on recognised international adequacy frameworks.

By using the 788wim platform, you consent to the transfer of your personal data outside Pakistan where necessary for the purposes described in this Policy, subject to the safeguards outlined above.

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12 Updates to This Policy

788wim reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will post a prominent notice on the 788wim platform homepage and, where appropriate, notify active Members via the email address registered to their account.

The effective date of the most recent version of this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how 788wim is protecting your data. Your continued use of the platform following any update to this Policy constitutes your acceptance of the revised version.

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13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 788wim handles your personal data, please do not hesitate to get in touch with our dedicated data team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, via the 788wim platform.
• Response Time: We aim to respond to all privacy-related enquiries within 72 hours and to formal data rights requests within 30 calendar days.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the relevant supervisory or regulatory authority in your jurisdiction.